Wednesday, October 10, 2012
The Hotel Mystery Shopping Service Explained
The concept of hotel mystery shopping is becoming ever more popular in the hospitality industry. In today's competitive world, the difference between acceptable service and exceptional service can mean the difference between a one-off customer and one that wants to return to your establishment over and over again. The training of staff in any department of hospitality is important and there are reputable companies and institutes that offer comprehensive training courses in all aspects of hotel work.
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